Shipping policy
Shipping Policy
Free International Shipping
We offer free shipping on all orders.
Processing & Delivery Time
- Orders are dispatched within 1–2 business days
- Estimated delivery time: 5–6 business days
Returns & Exchanges
We gladly accept returns and exchanges.
- Contact us within 14 days of delivery
- Ship items back within 30 days of delivery
Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive damaged or defective:
- Custom or personalized orders
Return Conditions
To be eligible for a return:
- Items must be unused, unworn, and in original packaging
- Buyers are responsible for return shipping costs
- If the item is not returned in its original condition, the buyer is responsible for any loss in value
How to Start a Return
- Email us at dubaiplaytime79@gmail.com within 14 days of delivery
- If your return is accepted, we will provide instructions on how and where to send your item
- Items sent without prior approval will not be accepted
For any return-related questions, feel free to contact us anytime at dubaiplaytime79@gmail.com.
Damages & Issues
Please inspect your order upon arrival. If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can resolve the issue promptly.
Exchanges
The fastest way to get the item you want is to:
- Return your original item
- Place a new order once your return is accepted
Refunds
- We will notify you once your return is received and inspected
- If approved, your refund will be issued to your original payment method
- Please allow time for your bank or credit card provider to process the refund
Customs & Import Taxes
Buyers are responsible for any customs duties or import taxes that may apply.
We are not responsible for delays caused by customs.